Refund policy

Returns & Exchanges Policy

Custom Items:
All custom or personalized items are non-returnable unless there is an error on our part.

General Return Policy:

  • You have 10 days from receipt of your item to request a return.

  • Items must be unworn, unused, with tags attached, and in their original packaging.

  • A receipt or proof of purchase is required.

To start a return, email us at texasadmt@gmail.com. Return shipping costs are the customer’s responsibility. Items sent back without prior approval will not be accepted.

Item Issues:
Inspect your order upon arrival. If your item is defective or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items:

  • Custom or personalized items

  • Perishable goods (food, plants, flowers)

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Exchanges:
Most items, including custom products, are not exchangeable. If needed, return the item first, then place a new order.

European Union Customers:
Orders shipped to the EU have a 14-day cooling-off period. Items must be in the same condition received (unworn, unused, with tags, and in original packaging). Proof of purchase is required.

Refunds:

  • We will inspect your return and notify you if the refund is approved.

  • Approved refunds are processed to your original payment method within 10 business days.

  • If more than 15 business days have passed after approval, please contact us at texasadmt@gmail.com